Cancellation policy

1.0 Cancellation policy

Any customer who is a consumer is entitled to revoke the offer and return the goods in accordance with the special revocation and return instructions provided to the customer on our website as part of the order process.

1.1 Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days, on which you or a third party named by you, who is not the carrier, have or had taken possession of the last goods.

To exercise your right of withdrawal, you must send us TuBe UG - Von-Möller-Str. 63 - 33649 Bielefeld- Germany, Email: , by means of a clear statement (eg letter or e-mail) about your decision to revoke this contract. You can use for this purpose the attached sample withdrawal form, which is linked on the withdrawal form, but which is not mandatory.

To comply with the withdrawal period, it is sufficient if you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

1.2 Consequences of the revocation

If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your revocation of this contract. For the repayment, we use the same means of payment that you used in the original transaction, unless otherwise expressly agreed with you; in no case will you be charged because of this repayment.

We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier event.

You are obliged to return or hand over the goods to us without undue delay, but no later than within fourteen days from the date on which you informed us of the cancellation of this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period.

You bear the direct cost of returning the goods.

You must pay for any loss in value of the goods only if this loss in value is due to handling of the goods that is not necessary for testing the quality, characteristics and functionality of the goods.

1.3 General notes

Please avoid damage and contamination of the goods. Please return the goods to us in the original packaging with all accessories and with all packaging components. If necessary, use a protective outer packaging. If you no longer have the original packaging, please ensure with a suitable packaging füfor adequate protection against transport damage.

Please do not return the goods to us via freight collect.

1.4 Cancellation form

If you want to cancel this contract, please fill outthis formand send it back.