Shipping & Retour

Shipping costs: Shipping will be calculated at checkout. The available shipping service providers are DHL and UPS. Within Germany, the shipping costs are 2,90€ for UPS for a value of goods under 45€. With DHL 5,00€. From a value of goods of 40€ the shipping within Germany is free of charge at UPS and at 2,50€ at DHL.

Shipping time: The shipping time is usually 1-2 days from goods issue for standard shipping within Germany. The delivery times are only approximate and are therefore not binding. We are always striving to process your order within 48 hours and ship it. On weekends or local holidays we do not ship orders.

If you would like to cancel your order, please contact us within 24 hours at our support email: info@porthy.com.

Return: Before you return the ordered item, please familiarize yourself with our cancellation policy. In this case you must bear the shipping costs for the return in this case. To return your package, please fill out our return form and send it by email to info@porthy.com or print it out and send it with the package, so that we can assign the return. Thank you!