You can solve problems or questions yourself in no time. You can find all important information here. If you still have questions, just send us an email to info@porthy.com

delivery time
On average, it takes 2-5 days for the order to reach you. Your package is usually sent within one day (business day) from us. The shipping (Deutsche Post) usually takes another 1-3 days. 
Return and exchange
If you want to return or exchange one or more items, go to the menu item (Shipping & Returns). There you will find detailed instructions on how to return your goods if you do not like one or more items.

Cancel order

Good news, you can cancel your order. However, in order for us to ensure that the goods do not leave the warehouse, the cancellation must be made within the next 15 minutes. Contact us at info@porhy.com to do so.



Your invoice will be sent to you separately by mail after placing the order. If you have chosen the payment method purchase on account, you will also receive a copy with the delivery. You still can not find it or have deleted the mail? Just send us a mail and we will send it to you again.

Goods not arrived or only partially arrived

May not, but unfortunately can happen. Please send us a mail with reference to the invoice number and if necessary the missing content and we try to make up for the mistake and make you happy.

Material defect/defective product

Your product has reached you and it is defective? We are sorry. Contact us by mail and you will get your product promptly in best quality.


You want to praise or criticism? You have an idea or a desired product? Let us know and contact us. We are always happy to receive your feedback!